Impact Associates
Mediation, Facilitation, Conflict Management, and Organizational Change Services
Our Services
Mediation and Facilitation
We bring two decades of experience helping parties work together to achieve innovative solutions to complex challenges. Using a practical, solutions-driven approach, we help parties effectively communicate, bargain, and solve differences.
Practice Areas: Construction, Employment, Employment Class Action, Environmental, Federal Sector, Freight and Passenger Rail, and Regulatory.
Custom-Design Organizational Effectiveness and Change Management
Our tailored services help organizations navigate transitions, manage conflicts effectively, and build a foundation of trust for long-term success. We take a holistic approach, working closely with organizations to strengthen cohesion, improve communication, and implement meaningful change. Whether you’re looking to drive strategic improvements, enhance collaboration, or resolve workplace challenges, our customized services empower your team with the confidence and agility to succeed.
Hands-On Skills Training
We provide custom-design interactive conflict management, negotiation, mediation, and communication skills training. Following a consultation and needs assessment, we will design a tailored program to meet your organizational objectives.
Training Topics: Basic and Advanced Mediation Skills, Essential Conflict Management Skills, Difficult Conversations, Providing Constructive Feedback, and Legal Bargaining.
Who We Are
Impact Associates was born from a shared sense of purpose and shaped by meaningful work in unexpected places. We first met while leading a mediation development project in Kosovo, where we spent three years building capacity for professional mediation, peacebuilding, and sustainability. That work brought us into courthouses, government institutions, and communities—and ultimately, it brought us together.
What began as a professional partnership soon became a lasting friendship, grounded in mutual respect, honesty, a strong work ethic, and plenty of laughter. Early on, we recognized something rare: for each of us, conflict resolution and prevention wasn’t a pivot—it was our first career. That shared foundation reflects our deep belief in this work and our unwavering commitment to doing it with integrity, purpose, and heart.
We founded Impact Associates to offer thoughtful, neutral, and innovative approaches to conflict management and prevention, leadership alignment, coaching, and organizational transformation. Our mission is to help individuals and institutions navigate the complex spectrum of human interaction with clarity, respect, and impact.
As our vision became clear, so too did the need to expand our team. We brought on practitioners who not only shared our values but also brought exceptional skill, insight, and dedication to our clients. Built with some of the best minds in the field, our team delivers the highest level of value and expertise.
We believe every human interaction holds the potential for growth, transformation, and meaningful resolution. Our name, Impact Associates, reflects our focus on both the root causes of conflict and the lasting outcomes of resolution. Just as the impact of an action is shaped by intent, we help people uncover what lies beneath the surface, align perspectives, and co-create sustainable solutions. At Impact Associates, we know the best outcomes come from trust, collaboration, and the courage to engage in hard conversations. We’ve seen the difference—and we’re here to help others experience it too.